Refund Policy
Effective Date: 2025/12/1
Thank you for shopping with CoolBook We value your satisfaction and want to ensure you have a positive experience with our coloring books. Since all purchases are completed through Amazon, their refund and return policies will apply. Please review the following details:
- Refunds and Returns
All refunds, returns, and exchanges for products purchased on our store are managed directly by Amazon. To initiate a refund or return:
Log in to your Amazon account.
Go to Your Orders and select the item you wish to return or request a refund for.
Follow Amazon’s instructions to complete the process.
For more details, please refer to Amazon’s Refunds and Returns Policy.
- Conditions for Refunds
Amazon’s policies determine the conditions under which a refund or return is approved. These may include:
The product must be in its original condition.
Returns must be initiated within the timeframe specified by Amazon.
We encourage you to review the specific conditions on the Amazon product page or contact Amazon customer support for clarification.
- Non-Refundable Items
Certain items may not be eligible for refunds or returns per Amazon’s policy. Please check the product listing for any applicable restrictions. - Damaged or Defective Products
If your coloring book arrives damaged or defective, Amazon provides options for a replacement or refund. Use the Return or Replace Items option in your Amazon account to report the issue. - Contact Us for Assistance
If you have questions about our products or need help with initiating a return or refund on Amazon, you can contact us at:
Email: [email protected]
Phone: +44 7923373481
While we do not process refunds or returns directly, we are happy to guide you in resolving any issues with Amazon.
- Changes to This Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.