CoolBook Coloring Book Return Policy

Thank you for selecting CoolBook as your destination for digital and non-digital coloring books. We're excited to bring your creativity to life. Please take a moment to read our comprehensive Return Policy for both digital and non-digital coloring books.

1. Returns for Digital Coloring Books:

1.1 Refund Eligibility:

Our digital coloring books are eligible for a refund within 2 days from the date of purchase.

To qualify for a refund, the digital coloring book must not have been downloaded or accessed after purchase. Once the book has been downloaded or accessed, it is no longer eligible for a refund.

1.2 Requesting a Refund:

To initiate a refund request for a digital coloring book, please reach out to our customer support team at [contact@cookbook.shop] within the 1-day refund window.

Include your order number and specify the title of the digital coloring book you intend to return.

Following verification, we will process your refund to the original payment method within 2 business days.

1.3 Exceptions:

CoolBook retains the right to decline a refund if we suspect misuse of our refund policy, including instances of excessive refund requests or download and refund abuse.

2. Returns for Non-Digital Coloring Books:

2.1 Refund Eligibility:

Our non-digital coloring books (physical copies) are eligible for a refund within 3-7 days from the date of purchase.

The physical coloring book must be in its original, unblemished condition, with no marks or damage.

2.2 Requesting a Refund:

To initiate a refund request for a non-digital coloring book, please contact our customer support team at [contact@coolbook.sop] within the 3-7-day refund period.

Provide your order number, the coloring book's title, and the rationale for your return.

Once your return request is approved, we will provide instructions for returning the book and, if applicable, a return shipping label.

2.3 Return Shipping Costs:

If the return is attributed to an error on CoolBook's part, or if the coloring book is damaged or flawed, we will cover the return shipping costs.

If the return is due to customer preference or reasons unrelated to CoolBook, the customer will be accountable for return shipping expenses.

2.4 Refund Processing:

Once we receive the returned coloring book and assess its condition, we will initiate the refund to the original payment method within 3-7 business days.

3. Contact Us:

For any inquiries or concerns regarding our Coloring Book Return Policy, please don't hesitate to reach out to our customer support team at [info@coolbook.shop]  We're here to assist you.

4. Policy Changes:

CoolBook reserves the right to revise or update this Return Policy as necessary. Any modifications will be published on our website and will become effective immediately upon posting.

Thank you for selecting CoolBook for your coloring needs. Let your imagination run wild!